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A growing Shopify brand had a support backlog of 1,200+ tickets and response times of 3 days — reviews and retention were suffering.
1→4
assistants scaled
94%
CSAT after 60 days
2h
average response time
A growing Shopify brand had a support backlog of 1,200+ tickets and response times of 3 days — reviews and retention were suffering.
We scaled support from one to four assistants with a team lead, trained on Zendesk and their order workflows, with an account manager overseeing SLAs.
“We scaled customer support from one to four assistants without the overhead of local hires. The account manager makes it effortless.”
Related service
Email, chat, and phone support agents who protect your response times and your reputation. Starting at from $16/hr.
Meet vetted, industry-ready assistants in 24–48 hours. No lock-in, backed by our replacement guarantee.
Trusted by 500+ growing teams
